Digi-Elivare Ltd – Privacy Policy

1. About Us

Digi-Elivare Ltd (“we”, “us”, “our”) is a digital marketing and creative services agency based in New Zealand. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our services or interact with us.

2. Why We Collect Personal Information

We collect personal information to:

- Provide our services to you (e.g., social media management, website design, advertising, branding)

- Manage our relationship with you (including onboarding, billing, support)

- Communicate effectively (including updates, marketing where permitted)

- Comply with legal obligations

3. What Personal Information We Collect

We may collect the following types of information:

- Your name, business name, job title

- Contact information (email address, phone number, postal address)

- Business information (website URL, social media accounts)

- Billing and payment information

- Service preferences and history

- Any other information you voluntarily provide (for example via forms, onboarding questionnaires)

4. How We Collect Personal Information

We collect information directly from you when you:

- Submit an enquiry or onboarding form

- Sign up for our services

- Provide documents, files or brand assets

- Communicate with us via email, phone or live chat
- We may also collect information indirectly (for example analytics about how you use our website) where permitted.

5. Use and Disclosure of Personal Information

We use your information to deliver and improve our services, and we may disclose information to:

- Our employees, contractors or service providers who assist us in providing services (e.g., content creation, scheduling, hosting)

- Professional advisors, insurance or legal advisors (if required)

- Regulatory authorities as required by law
- We will not disclose your personal information for any other purpose without your consent, unless permitted by law.

6. Overseas Transfers

If your information is transferred or stored outside New Zealand, we will ensure that appropriate safeguards are in place consistent with the Privacy Act’s requirements for international disclosures.

7. Security and Storage

We take reasonable steps to protect your personal information from loss, unauthorised access, modification or disclosure. Access to your information is restricted to authorised personnel. We retain your personal information only for as long as needed for the purposes described above or as required by law.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any information you believe is inaccurate, incomplete or out of date. We will respond to such requests in accordance with the Privacy Act.

9. Cookies and Website Analytics

Our website uses cookies, analytics tools and tracking technologies to understand how our site is used and to improve our services. You can control cookies through your browser settings. For more details about how we use cookies and other tracking technologies, please refer to our Cookies Policy.

10. Notifiable Privacy Breaches

In the event of a privacy breach that is likely to cause serious harm, we will comply with our obligations under the Privacy Act, including notifying the impacted individuals and the Office of the Privacy Commissioner where required.

11. Marketing Communications

If you have given us permission, we may send you marketing communications about our services. You may opt out of these communications at any time by following the unsubscribe link or contacting us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Last updated” date. We recommend checking this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]